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✳ The fine print

Privacy Policy

Last updated: July 18, 2026

Handled (“we,” “us,” or “our”) provides a social media management service for small businesses, operated over text message (SMS). This policy explains what information we collect and how we use it.

Information we collect

When you sign up, we collect your name, mobile phone number, business details, and the content you ask us to create or publish on your behalf. We collect this only to run the service you signed up for.

SMS / text messaging

By providing your mobile number during signup, you consent to receive account-related text messages from us — such as content ready for review, approval requests, publishing confirmations, and weekly plan summaries. Message frequency varies based on your activity and posting schedule (typically a few messages per week). Message and data rates may apply. You can opt out at any time by replying STOP, and reply HELP for help.

We do not share, sell, or rent your mobile phone number or SMS consent to any third parties or affiliates for their marketing purposes. Mobile information is used solely to operate this service.

How we use your information

We use your information to create and schedule social media content, send you the messages described above, process your subscription, and improve the service. The messages and materials you send us are processed by AI services (including Anthropic) to draft content in your voice — that is how the service works. We use trusted providers (messaging, payments, AI, publishing, and hosting) strictly to deliver the service, and they are not permitted to use your information for their own purposes. We do not sell your personal information.

Data retention & your choices

We keep your information while your account is active. You may request access to or deletion of your data, or stop the service, at any time by contacting us. Opting out of texts (reply STOP) stops all non-essential messaging.

Contact

Questions about this policy? Contact us at support@aissm.app.