Terms & Conditions

The service

Handled creates, schedules, and (with your approval) publishes social media content on your behalf. You remain responsible for the accuracy and legality of information you provide and any content you approve for posting.

Your content & our license

Your photos, videos, brand, and social accounts are yours, and content we create for you is yours once published or paid for. You grant Handled a license to use the business name, logos, photos, videos, and other materials you send us solely to create and publish content on your behalf. We never hold your social media passwords — accounts are connected through a secure authorization link and can be disconnected by you at any time. Don’t send us materials you don’t have the right to use; you are responsible for third-party claims arising from materials you supply.

Approvals & autopilot

In standard mode, nothing is published until you approve it — replying “yes” to a draft confirms the content is accurate and approves publication, so check prices, dates, and offers. If you ask us to post without checking each time (“autopilot”), you authorize Handled to publish low-risk content without individual approval; anything involving prices, percentages, dates, or promotions still always requires your explicit approval. Tell us any time that you want to approve posts again, and we will.

SMS messaging terms

By providing your mobile number, you consent to receive account-related text messages from Handled, including content for review, approval requests, publishing confirmations, and weekly summaries. Message frequency varies with your activity (typically a few messages per week). Message and data rates may apply. Reply STOP at any time to opt out, or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Marketing messages are sent only with your separate, explicit consent, and that consent is never a condition of purchase.

The platforms aren’t ours

Instagram, Facebook, TikTok, and other platforms are third parties. We are not responsible for platform outages, publishing failures on their side, changes to reach or algorithms, or account restrictions they impose, and we do not guarantee followers, engagement, or revenue. We promise consistent, on-brand publishing and honest reporting.

Payment & our guarantee

Subscriptions are billed on a recurring basis through our payment processor. You can cancel at any time; cancellation stops future billing and ends the service at the end of the current period.

Two-week guarantee. If you are not happy with the work, tell us within 14 days of your first payment and we will refund that payment in full. One refund per business, and it applies to your first payment only — after that, cancelling stops future billing but does not refund the current period. Ask us by text or at the support address below; there is no form to fill in.

Acceptable use

You agree not to use the Service to send unlawful, misleading, or abusive content, or to violate the policies of any social media platform. We may suspend the Service for misuse.

Disclaimer & liability

The Service is provided “as is.” To the extent permitted by law, we are not liable for indirect or consequential damages arising from use of the Service, and our total liability is limited to the amounts you paid us in the three months before the claim. These terms are governed by California law.

Contact

Questions? Contact us at nasser@texthandled.com.